Customizable feedback pop-up and ticket management enhancements

Hello, how are you doing today? We have fresh news to share with you. There are new capabilities for you to customize your event interactive experiences and to manage tickets. We have also fixed a few issues.

Come check it out:


ADDED:

Two very important things for us at InEvent are getting feedback and enabling our clients to customize their experience as they wish. For that, we have enhanced our feedback popup feature to be fully customizable.



That means that now you can create any question you want to send to your attendees or program it to pop up on the screen right after a session of your event is over. This is really useful to encourage your attendees to leave their feedback to a specific session, or to the entire event. 



We have also deployed new capabilities to our Ticket Management. Now, you can block attendees from purchasing tickets to your events when the registration is over. And, also, you can enable ticket invitees to return their tickets to the original purchaser.

Finally, we have added optimized the layout for iPadOS  and improved the overall look and feel experience on all mobile devices when using the Neo Layout on the Virtual Lobby.


FIXED:

Other than these new developments, we have dedicated time to fix some issues on the platform. On the Virtual Lobby, we have fixed issues with  region support that was showing up all devices connected instead of unique users. With the Sponsor visibility issues that caused sponsor admins and hosts to not being able to view their room settings. And, some layout issues with mobile phone and iPad clients. 

We have worked on our Video Control Room, fixing issues with Low Latency streams when using a custom domain. With presenters that would remain on the list even after turned into viewers when using Video Conferencing with Agora.io as WebRTC provider. And, finally, with the presenter position on Tokbox when using Group Rooms or Video Conferencing. 


That is all for today, I hope you are meeting your goals with events this year and keep sharing your feedback and needs with us. Stay tuned and come back soon for more updates! See you. 

Native WebSocket Protocols

Hello! Hope you are doing well today. We have some updates to share with you. There are new capabilities for you to bring your events to new markets and more.

Come check it out:


ADDED:

Following up on our latest developments, and keeping up with our mission, we have implemented native WebSockets protocols that will allow clients from countries with IP restrictions, such as China, to be able to attend your Virtual Events



As the image illustrates, you just need to go on Tools and select Yes to enable our Native WebSockets to your streamings. The feature has the beta tag since we are still watching it closely, but it is fully tested and operational. Make sure you report any unusual behavior, but you are good to expand your events to new markets now!

We have also dedicated time to improve our latest Geolocation map feature by adding Region to the query and better time accuracy for the new login detected notification email.


FIXED:

Other than these new features, we have also fixed some issues in the platform. We fixed a problem with the Real-Time Geo Location map when the Virtual Lobby was empty and a text-overflow issue on chat and headlines, also on the VL.

We have also deployed improvements to our integration with Salesforce, fixing a query issue when using the HasOptedOutOfEmail field enabled and with syncing the Phone field. 


That is all for today, folks! I hope you are reaching your goals with events this year and that you keep sending us feedback and suggestions. Stay tuned and come back again for more news soon. Thank you!

Global Map Live Analytics

Hello! Welcome to another week of updates from InEvent. Today we have some fresh news for you in regards to our analytics. 


Come check it out:


ADDED:

Two of our pillars at InEvent are: to be data driven and to provide global solutions. Not only is our company global, with InEventers spread all around the world, but many of our clients are multinational companies hosting global events. For that reason, we have deployed a very nice feature to help tracking how far your global events are reaching and, also, to be able to know where your attendees are located in real time.



This is extremely important to help you understand if your goals for each country have been reached. Also, to analyze possible expansion opportunities to other countries as well. We already made it possible for you to have the same event interpreted in every language out there simultaneously and we also have the EventMarket to help you localize your global efforts. Now it's up to you to use our tools to go conquer the world!



FIXED:

Other than this new feature, we have also dedicated time to address a few issues. On the Virtual Lobby we fixed the delete on Files, we also had a problem with the translation popup that would not appear in certain languages, and finally the fullscreen button on the video player. Nonetheless, there was few issues in our integration with Marketo with the ID AUTHthat is now fixed.


We hope you keep meeting your goals for events this year! Stay tuned and come back for more updates soon!

Video on-demand Analytics and My Agenda new capabilities

Hello, how are you? We got some fresh news to share with you today. The platform now has new analytical capabilities and more options to organize your agenda. 

Come check it out:


ADDED:

One of the best ways of taking full advantage of what our platform has to offer is to turn your virtual events into on-demand video content. This is a great way to reach a greater audience and for monetization. Our platform is already built to allow you to do that, but now we have increased the level of analytical data you can get by creating an option to view the percentage of time a session was watched live vs. on-demand.


 

On Watch %, the green bar refers to the time a certain session was watched during the date and time set for the Activity and the yellow bar refers to the time it was watched after that. The Live watch time reflects the green bar, or the time the user watched during the live streaming. This example shows a video session that lasted around 90 minutes, and you can see users that did not stay for the entire duration of it and a user that only watched the content on-demand. This can be really useful for you to measure the results on both and build the best strategy for your events.


Following up on last week’s release of the calendar invite, we have enhanced this feature by adding an option to split the calendar.ics file into multiple events (one per activity). We have also added data-speaker-id and data-sponsor-id HTML tags, auto-refresh on interactive activities (Polls, Questions, Chat) and an option for admins to be able to enable or disable the Polls, all on My Agenda.


FIXED:

Other than these new capabilities we have also deployed a fix for two issues on the Virtual Lobby:

  • When changing the Video Mode of a certain session and the follow up session was on Control Room with an active live stream, there was a big chance that the live stream for the second session would stop silently. Now, this issue is fixed, and this should not happen.
  • When moving people from one session to another, occasionally, it would move people from other sessions to the selected one as well. This issue is also fixed, and this should not happen.


That is all for today. I hope you keep reaching your goals for events this year with us and stay tuned for more news soon. Thank you!

Low Latency Live Streaming and Calendar Integrations

Hello! How are you? We got some news to share with you today! We have new streaming options for your Video Control Room, new capabilities for inviting people to your events, and more!

Come check it out:

 

ADDED:

You guys know how our mission is to enable companies to create memorable experiences for as many people as possible through events, right? That is why we have been working on features that will help your event become more compatible with larger audiences - such as people from foreign nations and/or people with disabilities. We also launched the EventMarket to make sure you can cover any extra needs. To keep up with this pace, we have now created an option to use a low latency streaming endpoint for users that might not have the most reliable connection.



This option adds support for our third endpoint - Amazon IVS - for our Video Control Room. The latency on this endpoint is from three to five seconds only, so it is an excellent option for more interactive sessions. If your customer is having issues starting a live stream or if their stream is buffering too much, you can now suggest they use the Low Latency Stream option. Just note that if you are currently in a live session and decide to switch to this mode, you will have to stop and start from scratch - so it is highly recommended that you do it before starting your session.

Still, on live streaming, we have added recording types to the Room Recording list:

  • Backstage: recordings that happen before the live stream starts and after the live stream ends;
  • Live stream: recordings that occur during the live stream;
  • Audio Interpretation (language): recordings for audio interpretation channels;


We have also created an option to send an invite.ics file containing all the activities you have created for an event separately to your calendar. So if you attach this invite to your confirmation email, every session would block one slot on someone’s agenda.



This feature is handy for events that last multiple days or even weeks with various activities. If you have an event like this and use this feature, your calendar will not be blocked for the entire event dates anymore. Google Calendar automatic integration is not supported. You must download the invite.ics file, and import that file into your GCal. It works out of the box for most of the other calendar apps, though.  



Other than these new features we have also enhanced some experiences with the platform. We added custom headings for terms of service on Custom Forms and Purchase Form pages, we also created a region tracking API for the Virtual Lobby (a map of your attendees will be available in the future) plus we added support for Notifications on all public pages. 



FIXED:

Furthermore, we have also dedicated time to fix some issues on the platform this week. There were problems when using the Virtual Lobby, My Agenda and Speaker modals on old browsers that are now fixed. On the Virtual Lobby, we have fixed the group rooms URL link when using custom domains and also the PDF Buttons when screen sharing a PDF on Control Room

Finally, we fixed issues with live streamings that would start automatically when using Agora.io on the Control Room, and the Hide People tool for the new speakers and viewers counter. 


That is all for today folks! I hope you use these new releases in your platform and that you keep reaching your goals for events this year! 

Stay tuned and come back for more updates soon! 

Certified Partners Marketplace

Hello there, how are you? We got great news for you today! We have just pioneered a new solution for you to produce your dream event, the EventMarket. This is going to be game changing for your next events! Come check it out:


Added

Remember how last week we showed you guys a teaser of our new feature? Now we are here to announce that we launched the EventMarket today! It is a solution to connect certified professional services providers with corporate users aiming to explore the platform's advanced feature sets and other events-related services. EventMarket is a bridge uniting well-established professionals in the virtual and hybrid events industry. The EventMarket marketplace is easily accessed within the platform to facilitate seamless connection between event specialized services and you. Look how easy it is to get connected with one of our certified partners:



We are launching with dozens of certified services providers from across the globe, with more to come. You guys can easily find trustworthy partners to help you setting up additional services to your event, including API, CSS, 3D Layout, A/V Studios, Hardware rentals, InEvent Backend Support and more. 

We have a platform that can help you take your events globally, but now we also help you to localize your global efforts! 

Let us know if there are any additional services you may use in your events that you would like to see in EventMarket. Also, after you partnered up with a company from the EventMarket, do not forget to leave them a review on your platform, deal?



Fixed:

Other than this great new endeavor we built to help you achieve your goals, we have also worked on some necessary adjustments to our Virtual Lobby.

We have fixed layout issues with the  fullscreen mode when exiting  by pressing ESC using the gallery mode and when using the Move to next session button. Also on the Virtual Lobby, we fixed issue with Presenters and Viewers labels using a group room and one that would start a stream automatically when moving from Pre-Recorded content to the Control Room. Finally, we have also fixed some HTML issues on the VL with the format of an event’s description and with the sponsor’s bio.



That's it for the day folks! We truly believe that this hub of services and event professionals we call the EventMarket will help you sort plenty of things out for your event with the agility and safety that our platform provides you!


We hope you keep achieving your goals for the events this year and that you keep sending us feedback and suggestions. Stay tuned and come again for more updates soon!

Technical enhancements and a Spoiler

Hey there guys, how are you? We got some updates for you today and a spoiler of whats coming up very soon! This week, we focused more on technical enhancements and on building another innovative tool for you!


Come check out:


Added:

Oftentimes when we use technologies we just get caught up in the design and the user experience of the front-end, that we forget about all the technical aspects that come behind it all. This week we dedicated time to work on things that appear more “behind the scenes” but that will make your experience better. 

We added an automatic lag correction on Simulated Lives, we have also improved the chat loading when there are too many messages being sent at the same time or when a session has over 100 messages, and we added a lock to allow only a single connection per language on the Live Translation console. Also, we have enabled a refund policy option to allow refunds up to one day prior to the event.


Fixed:

Other than these new releases, we have also polished the machine and fixed up a few things for you. We fixed issues with the layout transition on focused mixed while using Tokbox and not screen sharing, and with social media buttons on the email creator.  We have also fixed the problem with the conversion button for Live Recordings and an interface bug  when applying  follow up sessions on the schedule dashboard. 


*** SPOILER ALERT ***

Despite being a very technical week of deployments for us, we could not help ourselves and also had to innovate and build new great things. This is still in soft launch, but perhaps some of you guys already have access to this:



Official launching and more details coming soon…


Hope you are reaching your goals with events and that our technology is helping you to build amazing experiences! 

Stay connected and come again for more updates next week! 



Multiple Language Channels

Hello fellow event maker, how are you doing today? We got some fresh news for you that are already available on your platform! We developed a great new feature that will help your events be more accessible and also to reach out to global audiences. 


Come check it out:


Added:


We are blessed to be able to help people from all over the world to create their dream event. But more than having clients in pretty much all the continents in the world (we still have to reach Antarctica!), another aspect that makes us a global company is that our clients are creating events all over the world in multiple languages. Another necessity we wanted to address here, is the need for more accessibility on virtual events. We want to be able to help every kind of person to have memorable experiences with events, especially people with disabilities. For that, we combined the requests from our clients for more multi-languages features with our intention to bring more accessibility to the industry, to release our Audio Interpretation channels, now available on the Advanced and Full plans.



Now you can have the same session of an event in multiple languages at the same time on the same streaming! You can create as many audio channels as you want. If you set up a multi language event with different interpreters, you are now able to let your audience choose which language they want to follow the presentation, including Sign Language! For that option, the interpreter would be on a video channel displayed on a smaller screen on the side of the main speaker of the session. Imagine how many more attendees you can get with that!



Other than this new feature, we have also implemented some new additions to the Virtual Lobby. We have now dedicated pages for group rooms and for meetings, which now also has a dedicated tab on a session. We have also automated the sync on speaker when linking to an attendee and created a popup modal when having too many speakers and sponsors attached to a session that is using the large layout and Neo Layout.


Fixed:


We have also dedicated  time this week to deploy some adjustments onto the platform as well. We have fixed issues with videos sometimes showing pitch black screen on iPhones, a layout issue on Schedule settings when moving users to the next session and on group rooms when trying to join. Also fixed an issue with the Janus template on Website and on the Virtual Looby we fixed the speaker bio formatting and the back buttons on dedicated pages for sponsors and activities.



I hope you enjoy using our Multiple Audio Interpretation Channels feature and that you are achieving your goals with events this year! You can always count on us! 


Come again for more updates soon!

Backstage Area, Follow-up Sessions and more

Hello dear InEvent user, I hope all is well with you today! We got some cool new updates to share with you today. There is a brand new backstage functionality for virtual events, there are new capabilities for making sure your audience attends the right flow of events and more!


Come check it out:


Added:

We know how crucial it is to conduct a dry run with your presenters before the event to mitigate risks, but we know that some issues just happen live and we need to be prepared for that. Thinking about that option, and also to enhance the experience giving you more tools to organize your activities, we created a backstage room inside the streaming session. Now you can add a speaker to a backstage room, where you will still be able to see them  on the video (and they will be able to watch the session), but the attendees won’t see this speaker. You can add and remove them anytime you want during the session. So, if there is any issue with a speaker you can quickly send them to your backstage or you can have them all lined up inside the backstage area prior to the event and pull them in as it goes. That way you are not dependent on them to join the session, you can summon them yourselves. 

How cool is that?!



Also, you guys know that we, not only listen to, but really encourage you to share your feedback and requests with us. This week we deployed something that many of you have been asking for - a follow up chain of sessions. The way it works is that you can pre-configure a follow up session for your activity and move everyone to this follow up session with just a click of a button! This way you guarantee that your attendees at least enter the right room and do not miss anything activity scheduled in your event!



We are going to get a little bit more technical to talk about this next release, but it will make it simpler for a lot of users! We now have a low latency RTMP endpoint for users that do not have the most reliable connection. This endpoint uses AWS IVS, which is a structure used by the most robust streaming services out there, like twitch.tv. So,  If you have a customer that complains about buffering issues using Mux, they can now use this alternative endpoint that is more reliable. We will have this endpoint for the Control Room in the future as well.



Last but not least, we have also enhanced our tracking capabilities from UTMs by adding the option to track users pending on Purchase Form, to automatically add converted leads from a link to a Custom List and a track follow for UTM Tracking links. Finally, we also deployed a very handy option for you to create a Speaker from a new Person added to the event.




Fixed:

Other than these new features we developed, we have also invested some time this week to polish a few things up.

On the Virtual Lobby we fixed the extra space on Full HD 20+ inches screens, the text overflow when using big headlines, a counting issue with excel reports, the chat opacity animation and also a problem with the fullscreen button on the video player.

On our integrations we fixed a Marketo sync with Custom Lists and an empty status issue when syncing users. With Tokbox we fixed a layout issue with Live Stream. Finally, on Agora.io we fixed an issue that would maintain the gallery view layout when transitioning Video Conferencing sessions to Control Room


That is all for today, folks! I hope you are achieving your event goals with the help of our platform and that you keep sending us feedback and suggestions.

Stay tuned and come again for more updates next week!

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